Page 42 - Takoma Park Benefits Guide 2022

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Frequently Asked Questions

How can I find out my account balance and review How will I know if I need to submit a receipt?

transactions? You can review if your claim requires receipts online by

Account Balance and Claims Status information are logging into your account. You need to submit receipts if
available 24 hours a day, seven days a week: you see a notice. If a receipt is needed, you will also be

notified by email or letter within a week of your payment
• Visit www.ConnectYourCare.com to log into your card swipe. You should always save your receipts even if
online account. If it is your first time visiting the site,
click on the “Register” button to select your user you have not received such a notice.
name and password. What if I don’t submit my receipts?

• Call the number on the back of your payment card You must provide the receipts within the time requested, or
for balance information. the transaction will be deemed ineligible, and you will be
How will I be able to access my funds? required to refund the amount of the transaction. If you fail

to submit required receipts within 45 days, your payment
You will receive a payment card to access your HRA funds. card will be deactivated. If you fail to reimburse the

Provide your card to a qualified merchant or provider, and account, the amount of the ineligible expenses may be

they will swipe your card like any other credit or debit added to your W-2 or withheld from your pay.
card to pay for your purchase. If asked, select "credit," to

use it without a personal identification number (PIN), or Is the payment card a debit card?
"debit" to use a PIN. There is a preset PIN associated with No, your payment card is a prepaid card. It is provided to

your card, which is the last 4 digits of your card number. give you quick access to the funds in your account.

To select a different PIN, call 888.999.0121. You can also
pay for eligible expenses with any other form of payment Where can I use my payment card?

and request reimbursement from your account.
Your payment card can be used nationwide at qualified

When can I request reimbursement from my HRA? merchants. Examples of qualified merchants may include
pharmacies, doctors’ offices, vision centers, and hospitals.
You will have access to the funds in your account on the Visit www.ConnectYourCare.com/stores for a list of
first day of your plan effective date.
approved merchants. Your card should only be used to pay
How will I receive my reimbursements? for medical expenses eligible under your plan, and you
should always save your receipts.
You are eligible to receive funds by check or direct
deposit. For quicker reimbursements, sign up for direct Do I need to keep my receipts when I use my card?
deposit in your online account.
YES! We may request documentation any time you use your
How do I set up direct deposit? payment card. Therefore, always hold on to your receipts in
case further documentation is requested. Receipts must
• Log into your online account and select Direct
contain the date of service, name and address of service
Deposit under My Profile. provider/merchant, description of the service or expense
• Complete the short, secure form. Be sure to have provided, amount charged, and name of person receiving
your bank account and routing numbers on hand. care or service.
• Choose Direct Deposit as your preferred method of
Claim Reimbursement and click the Confirm button. Non-itemized cash register tapes, credit card receipts and
cancelled checks alone do not provide proper substantiation.
What happens if I use my account for a non-eligible
expense? Can I order a replacement or additional card for my spouse
or dependent?
If you file a manual request for reimbursement, the
request will be denied. If you used your payment card and Yes. Simply log on to your online account or contact
the expense is deemed ineligible, you will be required to Customer Service to request an additional card.
reimburse your account for that transaction.

This guide does not constitute tax advice. For more assistance, please contact your tax advisor. You can also find more information
in IRS Publication 969 at http://www.irs.gov/pub/irs-pdf/p969.pdf. Please keep in mind that your state might have different tax
rules. Always refer to your state's tax guidance regarding HRA taxation.

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