Page 40 - Takoma Park Benefits Guide 2022

Using Your Online Account
Where to Begin
Our online participant portal puts account information and • Go to www.ConnectYourCare.com.
health education tools at your fingertips. • Select the log in link from the
upper right hand corner.
Online Account Features • Sign in with your user name and
password.
• Get account balance
• View payment card charges • If it is your first time visiting the
• Enter a request for reimbursement site, choose New User Registration
to select your name and password.
• View reimbursement requests
• Read important messages
• View reimbursement schedule Enter a New Claim
• Use health education tools
• Find answers to frequently asked questions If you pay for an expense using
personal funds (not your payment
card), you will need to enter a claim for
Mobile Solutions
reimbursement. Entering a new claim is
Mobile App easy.
• Log into your online account or
We offer a secure, interactive mobile application for
mobile app.
Android, iOS and Windows devices.
• Click to add a new request for
• View account balance, account alerts and transaction payment or reimbursement.
history • Enter the required information
• View all claims, claims requiring action, and claims about your expense.
details • Follow the instructions to submit
• Submit a new claim your documentation via upload,
• Make payments with Online Bill Pay and Click-to-Pay fax, or postal mail.
(if applicable)
• Receive important account alerts
• Tap to call Customer Service
• Upload claim documentation – quick and easy way to
submit receipts using your device’s camera.

Mobile Alerts and Two-Way Texting
Our Mobile Alerts feature lets you access account information at any time using text messaging. Simply opt
into the service online. You may also opt into a text alert service that lets you know immediately after you
use your payment card if that purchase requires additional documentation. This way, you always know
when to save your itemized receipts.
Mobile Browser
We also offer a streamlined version of your online account that allows you to access your most important
account information including account balances, transaction history, claim summaries, claim details and
FAQs, all on your smartphone without having to download our mobile app.

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