Page 24 - NAPA 2021-2022

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Know Before You Go

your health, your decision
Your money,

Choosing the right setting for your care—from allergies to X-rays—is key to getting the best
treatment with the lowest out-of-pocket costs. It’s important to understand your options so
you can make the best decision when you or your family members need care.*

Primary care provider (PCP)
The best place to get consistent, quality health
care is your primary care provider (PCP). If you
have a medical issue, having a doctor who knows
your health history often makes it easier to get
the care you need.
24-Hour Nurse Advice Line

Registered nurses are available 24/7 to discuss
your symptoms with you and recommend the
most appropriate care. Call 800-535-9700 anytime
to speak with a nurse.
CareFirst Video Visit
When your PCP isn’t available and you need
urgent care services, CareFirst Video Visit securely
connects you with a doctor, day or night, through
your smartphone, tablet or computer. In addition,
you can schedule visits for other needs such as Urgent care centers
behavioral health support from a therapist or Urgent care centers (such as Patient First or
psychiatrist, guidance from a certified nutritionist ExpressCare) provide treatment for injuries and
or breastfeeding support from a lactation illnesses that require prompt medical attention but
consultant. It’s a convenient and easy way to are not life-threatening (sprains, minor cuts, flu,
get the care you need, wherever you are. Visit rashes, minor burns). These centers have doctors
carefirstvideovisit.com to get started. on staff and offer weekend/after-hours care.

Convenience care centers Emergency room (ER)
(retail health clinics) Emergency rooms treat acute illnesses and

These are typically located inside a pharmacy or trauma. Go to the ER right away if you or a family
retail store (like CVS MinuteClinic or Walgreens member have sudden symptoms that need
Healthcare Clinic) and offer care for non- emergency care, including (but not limited to):
emergency situations like colds, pink eye, strep chest pain, trouble breathing or head trauma.
tests and vaccinations. These centers usually have Prior authorization is not needed for emergency
evening and weekend hours. room services.

* The medical providers mentioned in this document are independent providers making their own medical determinations and are not
employed by CareFirst. CareFirst does not direct the action of participating providers or provide medical advice.